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Moab Support Forum > Epson P600 does not recognize profiles

I have loaded several paper profiles for the various papers in a Moab sample pack. They all show up on my desktop, but they do not show up in the paper options drop down menu when I attempt to print. Instead, I get a message saying the printer driver does not recognize the paper I have loaded. It appears I am missing a step or two in the profile download process. How do I get the printer to recognize the Moab profiles?

July 4, 2019 | Unregistered CommenterRon Whit

Ron,
Thanks for trying our papers. Once you have downloaded the ICC profiles, they have to be installed in a specific folder to be seen by your imaging application. We have a help page and video on this process:

https://www.moabpaper.com/profile-use-and-installation

https://vimeo.com/38544397

Once you have the profile installed, open your imaging application (Photoshop, Lightroom, Apple Photos, etc) and begin the print process. Profiles will be available in the color management section of the print window, select the profile for the Moab paper you're printing.

The other important thing is the media setting. We can't change the papers listed in the print driver, so each Moab profile is matched to a specific paper setting from the printer manufacturer. These media settings are listed on our profile download page- once you've selected your printer, you will see the Moab paper names in the left column, media settings in the center, and the download buttons on the right.

For example, if you were printing the Entrada Rag Textured on your P600, you would select the Entrada Textured profile, and Ultrasmooth Fine Art as the media setting.

July 5, 2019 | Unregistered CommenterMoab Paper Support

I have followed Step 1 in your instructions, and the ice files are copied to "C:\users\user\desktop". Three questions:
1) If that is not the appropriate folder, how do I move them to the correct folder? And do I need to be connected to the printer (I use a USB cable connection) to do this?
2) In Step 2 of your instructions, there are various versions of Photoshop listed. I am using Photoshop Elements 2018. I do not see that version listed. Should I use the instructions for a different version, and, if so, which one?
3) I understand your reply to say that the specific Moab paper name will not show up on on the paper types drop down menu, so I will need to use the media setting that matches the Moab paper as listed on the download page. Is that correct? If that is the case, why do I need to download Moab profiles if I am using the "closest approximation" already in the printer software?
I apologize for my ignorance, but this seems to be an overly confusing way to try new papers. Thanks for your help. Ron

July 5, 2019 | Unregistered CommenterRon Whit

UPDATE - all of the profiles ARE in the folder: windows\system32\spool\drivers\color as instructed, but there does not seem to be a "color management" option in the print commands, and the instructions in step 2 do not mention Photoshop Elements 2018. What should be my next step?
BTW - question 3 above is not meant as a criticism, but merely a question out of curiosity.

July 5, 2019 | Unregistered CommenterRon Whit

Ron,
No worries, to answer #3: The two most important parts of the print process are the color profile and media setting. If one is incorrect, you won't get a print that matches your screen. Our ICC profiles are based off a specific media setting, which controls how the inks are applied to the papers. Using this data, the profile insures that the colors match in a calibrated workflow. Though it seems a bit counter-intuitive, using the specific media settings recommended with the profile is not a 'close approximation', but exactly what you want to do.

This week I will install PS Elements in Windows and post the workflow specifics you need.

July 8, 2019 | Unregistered CommenterMoab Paper Support

Thanks for the clarification, and for adding the Photoshop Elements 2018 instructions. (I won't be insulted if they are basic and step-by-step; all of this stuff is new to me.) I'm looking forward to trying your papers as I have heard good things about them.

July 9, 2019 | Unregistered CommenterRon Whit