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Moab Support Forum > Trouble with Entrada 300 weight on Epson P400

Hello, just got an Epson P400 printer yesterday and tried the Moab sample pack. I had good success with Entrada 190 and Lasal Photo paper, however I just cannot seem to print Entrada 300 weight paper. When I try to feed Entrada 300 from the back "art paper feeder", the printer just clicks / hums and the paper jam light comes on. When I do the same thing with Entrada 190, works fine. Then, when I try to feed Entrada 300 through the front loader, it kind of works, however the results are horrible like some runny bad watercolor effect.

So if anyone has had success feeding Entrada 300 through the Epson SC-P400, please let me know how you did it. Thanks, John

January 31, 2019 | Unregistered CommenterJohn

One quick question: did you set the platen gap to "Wider" or "Widest"? That might be the issue.

January 31, 2019 | Unregistered CommenterJim Parker

Hi Jim, actually I did not touch that printer property, so it was whatever the default value was at the time. I will definitely look into this later today! Thanks!

January 31, 2019 | Unregistered CommenterJohn

For the Entrada Bright and Entrada Natural, we have two color profiles- one using Ultra Premium Matte as the media setting, and one using Ultrasmooth Fine Art. We recommend using the Ultrasmooth Fine Art media setting for the 300-weight Entrada, as it sets the printer for a thicker sheet of paper.

Also, when loading the sheet in the rear fine art feed you need to apply some pressure to the end of the sheet after loading to help the printer grab the leading edge and properly feed.

January 31, 2019 | Unregistered CommenterMoab Paper Support

If I’m not mistaken, i believe I used Ultrasmooth Fine Art with both rear art or front loader specified, and only the front loader worked (but still printed wrong). Also was gently pushing on paper in rear.

January 31, 2019 | Unregistered CommenterJohn

Well bad news. I found on the Internet that to adjust the "platen gap" on the Epson P400, you have to go to Printer Preferences, then the Utility tab (!), then Speed and Progress (of all things), and then check "Reduce Scraping". For the other settings, media type is Ultrasmooth Fine art Paper, and fed through "Front - Poster Board" feeder. Did all that and fed a sheet of Entrada 300, but unfortunately it still looks like some bad watercolor with color smeared all over the print.

So unless I'm missing something, it's starting to look like Entrada 300 won't work with my Epson P400... This probably means I can't do the Entradalopes either.

On the bright side, I love the Entrada 190 and Lasal Photo output!

January 31, 2019 | Unregistered CommenterJohn

I'm perplexed as to what is causing your issues. I tested a few sheets of Entrada 300 on our P400 using the rear fine art feed (with no changes to the platen gap). The paper loaded and printed without issue- have you checked in that slot to see if there is any paper debris or other foreign material which may be blocking the paper?

As for your over-inking when loading from the front, that is a mystery. The media setting controls how much ink is used for the print, so the Ultrasmooth Fine Art setting, whether fed through the rear fine art or front poster board will keep the same ink parameters.

The Entradalopes are created from Entrada 190, so you should have no trouble printing them. And the Entrada 190 and 300 are identical except for the sheet thickness, so it is very unusual you are seeing different print results between the two weights.

February 1, 2019 | Unregistered CommenterMoab Paper Support

Thank you for looking into this! Appreciate it. Because you’re not having problems, I’m thinking maybe there is something wrong with my printer. Sent a support request to Epson

February 1, 2019 | Unregistered CommenterJohn

Success with the Entrada 300!!!

After wasting some of my samples on the rear feed guide and front loader, for my last sample I simply used the standard top sheet feeder, the profile associated with it, and used the "Ultra Premium Presentation Matte" setting to feed the Entrada 300 paper on the P400. The results printed cleanly with no smearing and the colors were spot on! So now I know that works with the Entrada 300 paper...

Thank you for the responses as it helped one way or another...

February 2, 2019 | Unregistered CommenterJohn

I may still try the rear art paper feeder one more time, but at least I know the P400 will print with the Entrada 300 paper!

February 2, 2019 | Unregistered CommenterJohn

As a follow-up, I finally got success with the Entrada 300 with the P400 rear art loader! Used Entrada rag bright 300 with proper profile, Ultrasmooth Fine Art setting and the print came out great!!! No issues with print quality.

The problem for me was with how to feed the paper into the rear art feeder, as I had to put the paper WAY DOWN into the printer for it to take properly. And if you didn't put it in far enough / soon enough, the jam light would come on and it was a bit of a process trying to clear that. The thing that threw me off was I didn't have to put the 190 weight paper nearly as far down as the 300 weight paper in order to avoid the jam light. Don't know why. However, once the printer was happy with how it was fed, the print came out great!

I must complement your company on the quality of the profiles with this paper. Absolutely love the color from my Adobe RGB digital images on Entrada! Thanks!

February 5, 2019 | Unregistered CommenterJohn