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Moab Support Forum > Media Selection in Print Driver

I’m having difficulty printing on the Entrada 300 paper using an Epson R3000 printer, Mac OS X 10.12.6., Photoshop CS4.
The icc profile (Entrada Rag Bright 190/300/290, Ultra Premium Presentation Paper Matte) has been loaded in the Mac directory (\library\colorsync\profiles).

When printing I get the following error: “The paper source selected in the printer driver does not match the paper loaded in the printer.”

I’ve tried all available media selections for matte paper (in printer settings/media type) which are: Matte Paper (Ultra Premium Presentation
Matte, Premium Presentation Paper Matte, Presentation Paper Matte, Double Sided Matte Paper). Checking the Fine Art Paper media
selection all options except Exhibition Canvas Gloss and Exhibition Canvas Satin, are greyed out.

Thank you!

December 29, 2017 | Unregistered CommenterJohn

It sounds like the printer is set to feed from a different tray than the sheet feeder- perhaps the front fine art or rear manual feed? This would cause the error you are receiving. This is usually in Page Setup- when you select your sheet size there is a sub-menu for standard, borderless, rear manual feed, etc.

December 30, 2017 | Unregistered CommenterMoab Paper Support


Another thing to try...what paper size are you using? Sometimes, I run into trouble with preset paper sizes in Photoshop. If I use 17" x 22" inch paper (for instance) and use the preset paper size in Photoshop (sometimes listed as "C") I have gotten an error message. The way I've gotten around it is to create a custom paper size that is just a bit smaller. So for the 17" x 22", I created a 16.95" x 21.95" custom paper size and I use that to print (make sure the image is centered on the page so it appears in the middle of the paper).

Hope this helps and good luck!

December 30, 2017 | Unregistered CommenterPhyllis