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Moab Support Forum > ipf9400 not cutting

hi there,

I have been using the 50' Entrada rag bright 300 gsm for quite a while on my canon ipf9100 without any issues. In fact it is one of our fav papers. However as I had to update to the new 9400 as the old one died of old age the new printer can't cut the paper or if it does it goes half way thru. I called Canon support and they advised me to slow the speed on the settings panel but it still doesnt work. I have called again and now they say that MOAB is not one of Canon supported papers... ( although it is listed on their website and has profiles on it)

Any suggestions as to how can this be solved?? It seems to happen on the 50' and rarely on smaller rolls..

thanks in advance

A

August 30, 2017 | Unregistered CommenterAl

Al,
The Entrada papers are supported on the Canon iPFx400 printers, and should cut properly. Have you checked to see if the rotary cutting blade on your machine is spinning freely and not jammed or full of paper particles? I use an iPF6450 in our office regularly and have not had any issues with the Entrada 300.

September 2, 2017 | Unregistered CommenterMoab Paper Support

Hi there,

as far as I know it is spinning fine. For some reason it cuts small lengths but once you got over say 70 cm or more it just cuts but not deep enough. What's weird is that always stops on the same spot..no matter what width of paper. At a loss here as it is a brand new printer and Canon is simply looking the other way and ignoring the issue.

September 3, 2017 | Unregistered CommenterAl